Privacy Policy

1. Introduction

Auction Stock Solution ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our auction stock management software. This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We collect the following types of information:

Account Information

• Name and email address
• Organization name and contact details
• Phone number (optional)
• Billing and payment information

Business Data

• Inventory and item information
• Buyer and supplier records
• Auction and sales data
• Financial records and invoices
• Uploaded images and documents

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information
• Feature usage patterns

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process transactions and send related information
• Send administrative notifications and updates
• Respond to customer service requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, payment processing, email delivery)
• Integration Partners: Services you connect to (Xero, Paystack) - only data necessary for the integration
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row-level security to isolate organization data
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure (Supabase/AWS)

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will retain your data for 30 days to allow for export requests, after which it will be securely deleted. Some data may be retained longer to comply with legal obligations or resolve disputes.

7. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

• Be notified of the collection and use of your personal information
• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at privacy@stocksolution.co.za

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering user preferences
• Analytics to improve the Service

You can control cookies through your browser settings, though this may affect Service functionality.

9. Third-Party Services

Our Service integrates with third-party services (Xero, Paystack, Resend). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. International Data Transfers

Your data may be processed on servers located outside South Africa. We ensure that any international transfers comply with POPIA requirements and that appropriate safeguards are in place to protect your data.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: privacy@stocksolution.co.za
Information Officer: Auction Stock Solution
Address: Cape Town, South Africa

14. Information Regulator

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Information Regulator:

Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za